Refund policy

At The Daily Planet Gift, we want you to feel confident when purchasing a gift for someone special. If there is a problem with your order or you need to return an eligible item, we aim to make the process as clear and straightforward as possible.

Return Period

Return requests must be submitted within 30 days of the date your order was delivered.

To be eligible for a return, the item should be:

Unused and in its original condition
Free from damage caused after delivery
Returned with its original packaging and accessories, when applicable
Accompanied by the relevant order information

Items that have been used, altered, damaged after delivery, or returned without the necessary components may not qualify for a refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible.

Please provide your order number and, when applicable, clear photos showing the condition of the item. This information helps us review the issue and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement or refund for an eligible item.

Returns for Other Reasons

If you change your mind or the item is no longer needed, you may request a return within the 30-day return period, provided the item meets the return requirements above.

We offer free shipping on orders within the United States. However, free shipping does not include return shipping. For damaged, defective, or incorrect items, please contact us before returning the item so we can provide appropriate return instructions. For returns due to other reasons, return shipping may be the customer's responsibility.

How to Request a Return

To request a return, please contact The Daily Planet Gift with:

Your order number
The name of the item you wish to return
The reason for the return
Photos of the item, if the item is damaged, defective, or incorrect

Please wait for return instructions before sending an item back. Returns sent without prior confirmation may not be accepted.

Return Review

Once we receive the returned item, we will review its condition and confirm whether it meets the requirements of this policy.

If the return is approved, the applicable refund will be initiated within 2 business days after the return review is completed.

Refunds

Approved refunds are issued to the original payment method used for the order.

As stated in our Payment Policy, once we initiate the refund, the payment provider or customer's bank may require additional processing time. Depending on the financial institution, it may take up to 10 business days for the refunded amount to appear in the customer's account.

The exact time may vary depending on the customer's card issuer, bank, or payment provider.

If your refund has been processed but does not appear after the expected processing period, we recommend contacting your bank or card issuer first. We can provide available refund information to assist with tracing the transaction.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If the cancellation is accepted before the order has been shipped, the applicable refund will be issued to the original payment method.

Once an order has been shipped, it can no longer be canceled as an unshipped order. If the item qualifies for a return, you may request a return in accordance with the conditions of this policy.

Items That Cannot Be Returned

A return may be declined if an item:

Has been used or altered
Has been damaged after delivery
Is missing original components or packaging when those are necessary for the return
Is submitted outside the 30-day return request period
Does not meet the applicable return requirements

This does not limit any rights or remedies that may apply under applicable law.